To Our Valued Patients
Polley Clinic requests your compliance with our appointment policy so that we can provide superior and timely service.
Our Follow-up appointment practices are an important part of the patient-doctor contract, and are the product of years of experience.
Follow-up appointments are needed to check the effectiveness of our treatments, screen for side effects, and make changes if necessary.
Our goal is to discharge patients as soon as is medically appropriate. We will never take advantage of a patient for financial gain by having them return more often than necessary.
If we cannot contact you to confirm that you intend to keep your appointment, your appointment will be cancelled and given to another patient.
Please do not make appointments that you do not intend to keep.
DEMAND FOR SERVICES
A shortage of dermatologists in a time of increased demand requires Polley Clinic to care for the maximum number of patients that wish to access our services and make the most efficient use of our business day.
Everyone dislikes “overbooking.” When patients no-show, or cancel appointments on the same day, we must “overbook” to anticipate the shortfall. To minimize overbooking we will make every effort to remind you of your appointment. At each appointment visit please be sure to verify that we have your current e-mail address, home, work, and cellular telephone numbers.
BEFORE EACH VISIT:
If you are new patient, or, if you are an established patient and any of your personal or insurance information has changed since your last visit, please log-in to our secure patient registration area and make the necessary changes to your patient profile.
AT EACH OFFICE VISIT PLEASE:
Always bring your insurance cards.
Always bring a printed, legible list for your medications and their dosing schedules.
Wear clothing that will allow us to easily examine your skin and scalp. Avoid hats, long underwear, camisoles, girdles, panty hose, sweaters, jewelry, etc
If you have a problem with your hair or scalp, do not wear braids, dreadlocks, hair extensions, ponytails, hair clips, rubber bands, scrunchies, or scarves. Be prepared to remove wigs or hairpieces.
Put away cell phones, video games, books, knitting, homework, etc.
Be ready to remove and store eyeglasses, hearing aids, oxygen tubing etc.
Place walkers and canes to the side in a corner of the room.
Have your hands free of small items including Kleenex.
If you have a list of problems, please choose the most important one to discuss with the doctor. The remaining problems on the list can be addressed at follow-up appointments. This will help keep appointments running on time for everyone.
Lobby crowding is a chronic problem with no easy fix. Our offices have limited lobby space, and if every patient brings only one extra person into the lobby, overcrowding results. Please bring family members and friends into the lobby only when absolutely necessary.
“OH DR., WHILE YOU’RE HERE COULD YOU LOOK AT...?”
Often, a patient will bring someone else into the examining room with them and say; “Oh Dr.; while you’re here could you look at this spot on my husbands back.” This request puts the doctor in an awkward position by delaying him from moving to the next patient, who is patiently waiting and is willing to pay for the same services that are being requested for free. If the doctor gives information or an opinion regarding this individual who is not formally a patient, the doctor still establishes a doctor-patient relationship, and assumes medical legal responsibility.
If you have family members or friends that wish to accompany you to the doctor and who have skin problems, they are welcome at Polley Clinic. Please have them make an appointment. You can both be seen at the same time and in the same room if appropriate. Appointment times will then run efficiently, and inappropriate requests for uncompensated services are avoided.